Tailored to the users

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Tailored to the users

19.01.2018

service.monitor supports the optimization of digital services with new analysis and monitoring possibilities.

Monitoring and ongoing analysis are decisive success factors for the sustainable development of digital services. With the appropriate software, IT providers can draw conclusions about the usability of their offers and adapt them to the actual needs of the users. In the field of service-based spatial data infrastructures and Enterprise GIS, con terra's service.monitor creates the necessary transparency by continuously recording and analysing both the quality of the services and the user's interactions. 

Focus on user interaction

With the new version of the service.monitor, the already available options have been extended by further innovative functionalities. One focus of the further development was on the simple and intuitive analysis of user interactions. 

Histograms represent temporal changes and patterns in a vivid way. For example, peaks in the daytime can be easily identified, but also long-term developments and trends in accessing apps or services can be identified.


Fig. 1 Histogram representation of user interactions

So-called EventStreams form a new kind of visual access to the user interactions collected by service.monitor. While using an application, each user strings together a number of events. By aggregating several client sessions and displaying them in the form of a weighted flowchart, the EventStreams are created. These enable a qualified assessment of how purposefully users pass through a workflow, or whether exit points indicate an early end of the user interaction. The analysis of the acceptance and use of different interaction possibilities in complex tools or widgets is also a possibility of using EventStreams.
 
EventStream
Fig. 2: EventStream

With the new versions 4.x of map. apps and the Esri Javascript API it’s possible to evaluate the map mode (2D / 3D) used in the application. 
New flexible print functions allow to use and communicate analysis results, e. g. in the form of dashboards, even outside the application.

Monitoring

The service monitoring has been extended: With the newly created expectations function it is now possible to define expectations on the response of the monitored services in advance and to compare them with the actual monitored server response. In the event of non-compliance, the service. monitor reports via the configured notification channels. In order to be able to automatically forward this or other notifications from the service. monitor to several people in a team, Microsoft teams is now also supported as a new communication channel.