EUMETSAT is an intergovernmental organisation that operates a fleet of satellites in geostationary and polar orbit which monitor the atmosphere as well as the surfaces of the oceans and the earth - 24 hours a day, 365 days a year. The data are provided to the national meteorological services of the member and cooperating states of the organisation in Europe and to other users worldwide.
The data, products and services of EUMETSAT make a major contribution to weather forecasting and the monitoring of the global climate.
For optimum user experience it is important to record the actual users as fully and correctly as possible in order to be able to undertake optimization on that basis. In this context, EUMETSAT makes use of the wide range of services of Spatial UX from con terra GmbH. Through the fact-based, scientific approach, vague terms such as „User Experience“ or „Usability“ become intelligible, concrete and objective.
In workshops, typical users with their specific objectives, tasks, requirements and wishes were mapped. With these so-called personas in view, clear requirements for practical working with the Product Navigator were derived. With these requirements an interactive prototype was created step by step. This prototype was then evaluated in a Europe-wide user study. The results then flowed into the next development steps.
With the range of services of Spatial UX from con terra, EUMETSAT was able to systematically
optimize the user experience of the Product Navigator and to underline its position
as an important starting point for its own satellite data. Through the optimized user
experience, not only professionals but also occasional users can now access even more
quickly the data relevant to them. As a result, the effective, efficient and seamless access
has also had a positive influence on the public image of EUMETSAT. Through the active
involvement of important customers within the scope of user studies, the acceptability
of the Product Navigator was able to be increased and at the same time the relationship
with EUMETSAT as a provider of satellite data strengthened.